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Privacy Policy


Our Privacy Commitment:

At Vuugo.com we know how important it is to protect your personal information. When you are shopping with us online, we want to make every customer experience safe and secure. In keeping with that goal, we have developed this privacy policy to explain our practices for the collection, use, and disclosure of your personal information. This Policy applies to our websites, and all other channels in which Vuugo.com collects and uses your personal information.


What Information does Vuugo.com Collect?

At Vuugo.com, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.


Personal information:

“Personal information” is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

Your contact information – e.g., name, postal address, telephone number, and email address;

Your personal preferences – e.g., product wish lists, language preferences, and marketing consent;

Your transaction information – e.g., products purchased, method of payment, amount paid etc. However, we do not keep any records of credit card information in our database on or offsite.


Non-personal information

Non-personal information is information that does not identify you as an individual. For example:

We may collect certain non-personal data when you visit our websites, such as the type of browser you are using, or the referring URL. We may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.

All references to “websites” in this Privacy Policy refer to www.vuugo.com, or www.vuugo.ca, or other Vuugo.com provided websites. Users have the option to choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested.


How is Your Personal Information Used?

Vuugo.com may use your personal information for a number of different business purposes, for example:

·         To fulfill your specific requests for products, services or information;

·         Providing customer support to assist with your questions or complaints;

·         Conducting surveys in order to improve our services;

·         To measure and improve the effectiveness of our websites or our marketing endeavours;

·         Detect and protect against fraud and error;

·         To track and analyze your purchases and preferences to better understand customer product and service needs and eligibility;

·         To tailor our online content and offerings based on customer preferences;

·         For quality assurance and training purposes;

In order for us to offer and promote additional products and services; and for other purposes as described in this privacy policy.


User Consent

Vuugo.com will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information, you consent to the use of your personal information as identified in this privacy policy and as such, may be further identified at the time of collection.


Expressed Consent

You will be asked to give your expressed consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.


Implied Consent

Other times, we may obtain your consent implicitly when we can reasonably conclude that you’ve given consent by some action you have taken, or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.


Withdrawing Your Consent

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.

If you have 'opted in' or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to 'opt out' or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.


Information Vuugo.com Collects Directly from You

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it:

Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase and to this end, Vuugo.com offers a Return Policy.  Please refer to our Return Policy for details. 


Purchase Follow-Up and Surveys

Following a purchase, we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product. We may use contact information collected in-store, online, or via our call centers to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.


Our Websites

Our Websites can be browsed anonymously. However, to engage in certain special features or functions of our websites, or to order products and services from our websites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We may use this information to:

·         Create your account, contact and correspond with you about your order;

·         Respond to your inquiries and provide support;

·         Monitor functions of our websites that you choose to use, such as customer reviews.


Customer Reviews

The customer review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all website visitors, so please use discretion when posting information to them. We recommend avoiding posting any personal information.


Opting-in for Newsletters or Updates

Vuugo.com offers a variety of newsletters and promotional forms of communication. Should you choose to enroll, we will collect your contact information, such as name and email address. This information will only be used to send you newsletters and promotional announcements that you have requested. You may unsubscribe or opt-out at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”. Our subscriber list is never sold or rented to other parties.


Participating in a Contest or Promotion

From time to time, we may run contests or promotions that require customer participation. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Personal information from contest entries will be used only to administer the contest, as well as to contact you if you win. For research and analytical purposes, we may also summarize contest survey information in a manner that no longer identifies individual participants. All contests and promotions are subject to this privacy policy and the rules that will be available with each particular campaign. Some contests are conducted by third parties and will be subject to the third party’s policies.


Email a Friend

While visiting our websites, you may choose to use our “Email a Friend” function, which allows you to inform a friend about products of interest to you. The information you provide will be used to send an email to your friend, inviting them to our visit our website. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us. When using the “Email a Friend” feature, you are contacting your friend directly, and as such you acknowledge that you are responsible for this correspondence and not Vuugo.com. If you provide us with personal information concerning another individual (e.g., email address), you acknowledge and warrant that you have obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.


Call Centers

Vuugo.com operates customer support call centers to accept and address your questions, concerns, or complaints. When you contact our call centers, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example, if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder. We may also monitor or record your telephone discussions with our customer support representatives for training purposes and to ensure service quality.


Information Vuugo.com Collects Automatically

In some cases, we automatically collect certain information.


Our Websites

When using our website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our website, the Internet address of the Web site from which you linked directly to our website, the operating system you are using, the sections of the website you visit, the website pages read and images viewed, and the content you download. This information is used for web and system administration purposes, and may be used to improve our website.



Our website utilizes 'cookies', a technology that installs a small amount of information on a user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of our website. For example, the information provided through cookies is used to recognize you as a previous user (so you do not have to enter your language preference every time), which offers personalized web page content and information for your use, to track your activity, to respond to your needs, and to otherwise facilitate your web browsing experience. You may choose to decline cookies if your browser permits, but in doing so, it may affect your use of our website and your ability to access certain features and/or engage in transactions.


Site Tracking Information

We may use web beacons or pixel tags to compile tracking information reports regarding site user demographics, traffic patterns and sources, and purchases made through the site. We may then provide these reports to advertisers. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes, we may link tracking information with personal information voluntarily provided by users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with our privacy policy.


Links to Other websites

Our website may contain links to other websites or Internet resources, which are provided solely for your convenience and information. When you click on one of those links, you are contacting another website or Internet resource. Vuugo.com has no responsibility or liability for, or control over, those other websites, Internet resources, or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.


Supplementing Information

From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect, and to help us provide better service.


Does Vuugo.com Share Your Information?

Vuugo.com does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.

Some of these operations may result in personal information collected by Vuugo.com being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.


Service Providers

Vuugo.com may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.

Vuugo.com has taken precautions to prevent the fraudulent use of your information on our Websites. Vuugo.com has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.


Information Shared Amongst Vuugo.com, its Corporate Parents, Affiliates, Subsidiaries and Divisions

Vuugo.com may share personal information gathered on our Websites and amongst our corporate parents, subsidiaries, affiliates or divisions for internal business purposes in accordance with this Privacy Policy. If Vuugo.com shares your information within its corporate family, we will ensure that your information continues to be used only in accordance with this Privacy Policy and your expressed choices.


Product Safety Recalls

In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.


Sale or Transfer of all or part of Vuugo.com

Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.


Legal Disclosure

Vuugo.com may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.


How does Vuugo.com Protect Your Information?

The security of your personal information is a high priority for Vuugo.com. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.


SSL Technology

Our websites use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.


Choosing a Password

When you create an online account on our websites, you need to select a personal password. To maximize your level of protection, you should choose at least 6 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Vuugo.com will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.


How Can You Verify Your Information?

If you created an account on one of our websites, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it.  This can be done at any time by contacting us as indicated below under the heading “Contacting Vuugo.com”. Subject to certain exceptions prescribed by law, and provided that we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.


Contacting Vuugo.com

Vuugo.com is responsible for all personal information under its control. Our Privacy Manager is accountable for Vuugo.com's compliance with the principles outlined here. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us immediately. We will respond to your request or investigate your concern as quickly as we can.


Important Reminder about email communications: Please note that any emails sent over the public Internet is not secure. If you send an email directly to us from your own email account, the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like credit card numbers) to us via unencrypted email. Vuugo.com is not responsible for any transmission by you of any personal information over the public Internet.


Will this Privacy Policy Change?

To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice. We may add, change, or remove portions of the Privacy Policy without notice. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.